How can we help you?

Please have a look at our frequently asked questions.

About Lapo Hair

What is Lapo Hair?
Lapo Hair is a curated collection of modern and trendy hair accessories available for purchase from our store – www.lapohair.com.

Read more about our company on our About Us page

I want to partner with Lapo Hair.
We are always open to new partnerships and ideas!

Get in touch with us by emailing partner@lapohair.com

I have a general question.
You are in the right place, look for your questions in this F.A.Q. You can also email us at hello@lapohair.com

Payments

 

What payment methods do you accept?
We Accept all four major credit cards: Visa, Mastercard, American Express and the Discover. We also accept Paypal.

If you have any order question, please email us at orders@lapohair.com

Is my payment information secure?
Yes, we offer 100% secured checkout process with SSL technology. This means we are able to securely process credit card information as well as authenticate and secure customer data.

Read more about SSL here (external link).

What is your return policy?
We offer 30 Day money back guarantee on all orders. Please read our full return policy and submit return requests on our Returns and Refunds page.

For any additional questions, please email us at orders@lapohair.com

Your Account & Orders

 

How to log into my account?
Log into your account to access past orders information and more on My Account page 
How do I track my order?
You can track your order on our Order Tracking page.
I need help with my order

For any order questions, please email us at orders@lapohair.com

Alternativeley, please read our full return policy and submit return requests on our Returns and Refunds page.

Shipping & Returns

 

How much is your shipping?
We offer free USPS Priority shipping on all orders over $50 in the United States and $150 Internationally. USPS Priority shipping takes 1-3 days anywhere in the U.S. We offer a flat $3.99 shipping for all U.S. orders under $50.
Where does Lapo Hair ship to?
We ship anywhere in the United States and the world!

We offer free USPS Priority shipping on all orders over $50 in the United States and $150 Internationally. We offer a flat $3.99 shipping for all U.S. orders under $50.

How do I return my purchase?
Please read our full return policy and submit return requests on our Returns and Refunds page.

For any additional questions, please email us at orders@lapohair.com